Patients & Visitors
Your Health & Safety
PRH Speakers Bureau
Freedom of Information(FIPPA)
Programs & Services
Programs & Services
Tech & Innovation
to Know Us Better
Board of Directors
Strategic Plan 2013-2016
Leading, Learning, Caring for You!
We appreciate your co-operation and understanding in keeping
Pembroke Regional Hospital a safe place for everyone.
As required by the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Pembroke Regional Hospital prepares annually a plan to identify and remove barriers and improve opportunities for people with disabilities. People with disabilities are involved in the process from the identification to the removal and prevention of barriers within Pembroke Regional Hospital.
The Hospital’s accessibility plan is posted on the Pembroke Regional Hospital’s website, and on the intranet. On request, the plan can be made available in alternative formats, such as CD in electronic text, or in large print.
For additional copies, or a copy in an alternative format contact:
To comply with the Accessibility Standards for Customer Service, Ontario Regulation 429/09, training has been provided to employees on how to provide service to patients with various disabilities.
If you have a concern about the way that we provide services to persons with disabilities, please contact extension 6172.
Please inform a member of the healthcare team if you have an allergy to medication, products such as latex or perfumes or food allergies to items such as peanuts.
The Pembroke Regional Hospital promotes a scent safe environment in order to minimize the risk of allergic and other adverse reactions caused by exposure to products whose scents or other properties are known to be harmful to our environment and to aggravate health problems.
To assist with this, patients and visitors are discouraged from the use of strongly scented products in the Hospital, flowers sent to the Hospital need to be minimal or low scent and out of respect for those with latex allergies, foil balloons are encouraged for use in the Hospital.
The hospital conducts regular fire drills to ensure staff efficiency in an emergency. Do not be alarmed if you hear or see this happening.
When you hear the fire alarm (CODE RED) during your hospital stay, please remain where you are. Once you hear the "ALL CLEAR" over the public address system, you may continue with your normal activities.
In addition, the hospital conducts regular drills for other emergency situations. You will be instructed if there is any action you must take.
As a healthcare provider, the Pembroke Regional Hospital is committed to promoting good health practices. We are committed to ensuring a safe, healthy and clean environment for everyone.
Smoking is not permitted on PRH property including our buildings, grounds and parking lots. In partnership with the West Champlain Healthy Community Corporation, Pembroke Regional Hospital is completely smoke- free.
While in our care, we are committed to helping our patients who smoke to minimize the discomfort of withdrawal.
As part of this, the Pembroke Regional Hospital offers a smoking cessation program to all inpatients. On admission, you will be assessed regarding your smoking practices and assistance in the form of medication and/or counseling will be offered to you.
For traditional Aboriginal cultural or spiritual purposes, the smoking or holding of lighted tobacco or tobacco products is allowed as an exemption under the Hospital’s smoke-free property policy.
Hospital staff, medical staff, students and volunteers have an identification
badge. It is mandatory for these individuals to wear their ID badge while at the Hospital. If you observe a suspicious activity or individual, have lost personal items, or have any security concerns, please notify a staff member immediately.