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Leading, Learning, Caring for You!

 
 


 

 

Facility Information

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Banking Machine

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Bus Service

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Chapel

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Electrical Equipment

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Environmental and Linen Services

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Flowers

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Food 

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French Language Service

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Gift Shop

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Hairdressing/Barbering Services

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Information Desk

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Internet Café

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Lost and Found

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Lottery Tickets (HELPP)

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Magazine Cart

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Mail

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Media

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The Mural Project

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Newspapers

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Nurse Call System

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Parking

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Patient Room Numbers & Telephone Extensions

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Taxi

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Telephones

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Televisions

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Website

 

 

Banking Machine

An automated bank machine (ATM) is located on the Ground Floor, Tower B, adjacent to the elevators and can be accessed with any Interac bank card.

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Bus Service

Thom Transit Ltd. has a bus stop at the front entrance to Tower C (off Deacon Street). The bus pick up is at 36 minutes past the hour and schedules are available from the bus driver.

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Chapel

The chapel is located on the 3rd Floor, Tower A. It is always open to patients, their families, physicians, staff and friends for meditation and prayer. The Sunshine Gift Shop (Ground Floor, Tower B) carries some religious articles such as rosaries.

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Electrical Equipment

Please advise your nurse if you have brought any electrical appliances with you to the hospital (such as hair dryer, electric razor, etc.) to determine if the appliance can be safely used in your unit.

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Environmental and Linen Services

Your room and bathroom will be cleaned routinely by a housekeeper from the Environmental Services Department. Your bedding will be changed regularly.

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Flowers

If you receive flowers, they will be delivered to your room. Some patients and staff have sensitivities to heavily scented flowers (eg. lilacs and lilies). Please choose varieties that have less scent.

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Food

 

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The Mural Café
The Mural Café is located on the ground floor of Tower B, across from the Diagnostic Imaging Department. Run by the Pembroke Regional Hospital Auxiliary, it offers a variety of coffees, fresh baked cookies, muffins, bagels, soup and sandwiches. A selection of juices, soft drinks, fruit and yogurt are also available.

The Mural Café is open Monday to Friday 6:30 a.m. to 4:00 p.m.

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Patient Meals
Nutrition is an important part of your recovery. The goal of the Dietetics Department is to deliver prompt and friendly service and provide meals that meet your nutritional needs.

Meals are served during the following time periods:

Breakfast 7:30 a.m. to 9:00 a.m.
Lunch 11:30 a.m. to 1:00 p.m.
Dinner 4:20 p.m. to 6:00 p.m.

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Cafeteria
Located on the second floor of Tower A, The Lunch Box which serves visitors and staff is open seven days a week for breakfast and lunch. Hours are posted.
 

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Vending Machines
Vending and/or pop machines are accessible 24 hours per day. A cold beverage vending machine is located at the Tower B, Ground Floor entrance next to the Sunshine Gift Shop. Additional vending machines including a hot beverage machine, a refrigerated beverage machine, a snack machine, a frozen food machine providing ice cream and frozen entrees and a refrigerated vending machine for sandwiches, salads and fruit etc. are located on the 2nd Floor, Tower B, in the Cafeteria.

For the convenience of our visitors, microwave ovens and a toaster are also located in the Hospital’s cafeteria.

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French Language Service

Services en français est disponible sur demande.
French language service is available upon request.

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Gift Shop

The Auxiliary-operated Sunshine Gift Shop is located at the entrance to Tower B (Deacon Street entrance).

An assortment of gifts, fresh flowers, cards, clothing and snacks are available.

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Monday to Friday 10:00 a.m. to 4:00 p.m. & 7:00-8:30 p.m.

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Saturday 1:30-3:30 p.m. and 7:00-8:30 p.m.

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Sunday 1:30-3:30 p.m.

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Hairdressing/Barbering Services

Please make arrangements with your hairdresser or barber to come to the hospital during visiting hours.

The Hospital recognizes that strong scents can cause breathing difficulties or other distress and therefore scented products used for perms and color treatment, and hairspray cannot be used.

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Information Desk

Volunteer information desks are situated at the Ground Floor entrance to Tower B (beside the gift shop), and at the Ground Floor entrance to Tower C. Please feel free to ask the volunteers on duty for assistance.

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Internet Café

A three-station Internet Café is available and accessible 24 hours a day, seven days a week to all patients and visitors.

Located at the back of the Cafeteria (The Lunch Box), the Internet Café offers full internet access to anyone wishing to use it to catch up on news, email friends and family or check in on popular social sites like Facebook.

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Lost and Found

Please check with your unit if you have left personal items behind. Every effort will be made to locate your lost property. Pembroke Regional Hospital is not responsible for items that go missing. We recommend that our patients not bring valuables such as jewelry, large sums of money or personal mementos to the Hospital.

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Lottery Tickets (HELPP)

The Auxiliary sells HELPP Lottery tickets, featuring instant cash prizes, on the Ground Floor of Tower B. As with all fundraising projects, proceeds are returned to the Hospital for the purchase of special equipment, or enhancement of services that are not funded by the Ministry of Health and Long-Term Care.

Hours of operation are Monday to Friday, 10:00 a.m. to 3:00 p.m.

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Magazine Cart

Our volunteers deliver various magazines to waiting rooms throughout the hospital for your enjoyment.

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Mail

Incoming mail is delivered to your Patient Room. Please inform friends and family to address your mail as follows:

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Your Name (and room number) c/o Pembroke Regional Hospital Pembroke ON K8A 1G8

Outgoing mail may be deposited in the Canada Post mailbox located outside of the Emergency Department entrance. Canadian stamps are available for purchase from the Sunshine Gift Shop located at the entrance to Tower B.

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Media

Media Relations For Patients and Families

  1. Please make sure that our Public Affairs Department is made aware of any meetings you have scheduled with a reporter or photographer. All media who visit the Pembroke Regional Hospital must be accompanied by the Public Affairs and Communications Coordinator. This ensures a patient’s right to privacy is respected.

  2. Consent is always required before a photo or an interview with a patient or visitor takes place.

To reach our Public Affairs and Communications Department, please contact:

Carolyn Levesque
Public Affairs and Communications Coordinator
(613) 732-3675, extension 6165 or carolyn.levesque@pemreghos.org

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The Mural Project

A spectacular and colourful rendition showing the Hospitals’ Buildings in Pembroke from 1902-Present is located on Tower B, Ground floor. As a friend of the Auxiliary you have an opportunity to sponsor a portion of the mural or purchase a limited edition print. Brochures are available at the Mural Café or Sunshine Gift Shop.

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Newspapers

Newspapers can be purchased from the boxes located at the front of the Tower B (Deacon Street) entrance. Daily copies of the Ottawa Sun are provided free of charge and delivered by volunteers to units as part of a corporate donation program to healthcare facilities. Free copies of the Eganville Leader are also made available each week in the waiting area on the Ground Floor of Tower B.

If you are interested in reading "Community Connection", Pembroke Regional Hospital’s community newsletter, please contact our Public Affairs and Communications Department at extension 6165 and a copy will be delivered to you. Copies are also available in waiting areas throughout the Hospital.

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Nurse Call System

Every patient has the ability to call for assistance whenever necessary. Your nurse will explain how the nurse call system works when you are admitted to your room. Patients also have the ability to call for assistance from all washrooms located on patient care units. To activate the system, press the push button or pull the cord; this will transmit your call to the nursing station.

If you are having difficulty accessing the call bell, please inform the nursing staff so they can adapt the call bell for better accessibility.

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Parking

Patient parking lots are located in front of the Emergency Department and the Lorrain Wing (Tower C). Visitor and overflow patient parking is available on Deacon Street.

There are designated parking spaces for patients and visitors with disabilities located in front of the entrances to Tower B and Tower C (off Deacon Street).

Paid parking is operated by Standard Parking of Canada Ltd. Pay & Display meters are located throughout the parking lots. The Pay & Display meters are user-friendly and the touch sensitive pad provides options for the time period best suited for individual needs.

Visitors who require more frequent daily visits have an option to purchase a weekly parking pass. This parking pass can be used for seven consecutive days and visitors can leave and return as often as necessary.

The Pay & Display meter accepts payment by cash, Mastercard, Visa and American Express. To pay for parking by cash, a visitor must use coins including toonies, loonies and quarters. Change machines are located on site.

Should a visitor encounter any difficulty using the Pay & Display meter, an office trailer for Standard Parking of Canada is located adjacent to the Tower B entrance. To contact Standard Parking by phone, please call (613) 635-7275.

For the safety of our staff, patients and visitors, we are committed to keeping all emergency services routes clear of parked vehicles.

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Patient Room Numbers & Telephone Extensions

A visitor phone for the purpose of accessing patient room numbers, telephone extensions and directions to patient rooms is located in between the double set of doors in the Ground Floor, Tower B entrance (off Deacon Street).

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Taxi

Should you need a taxi, please call Switchboard by dialing "0" or ask a member of the healthcare team.

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Telephones

At Pembroke Regional Hospital, telephones are located in most of the patient rooms.

An amplified phone and a hands-free phone are available for sign-out for patients with special needs. Contact your nurse or the Clinical Manager/ Director if you require one of these phones.

Pay phones are located at the entrances to Towers A, B and C.

Patients wanting to make external long distance calls should dial "333" to reach the Bell automated service. If you have difficulties, dial "0" to speak with our operator.

Outside calls can be directly dialed into patient rooms. Please give your family and friends the main hospital telephone number (613) 732-2811 and your extension number as shown on the telephone handset.

Before you are discharged, please let your relatives and friends know when you are leaving so the next patient does not receive your calls.

If you have any questions or concerns about your telephone, please dial "0" and a switchboard operator will assist you.

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Televisions

Television rentals are provided by the Hospital. To order your personal television, complete a TV request (available on each nursing unit). Payment is required at the time of rental. Televisions are not available in the ICU.

Outstanding bills can be paid by cheque and deposited in the payment box on day of discharge. Orders are picked up daily.

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Website

If you are interested in obtaining additional information about Pembroke Regional Hospital, or would like to join our team, we invite you to visit our Hospital website at www.pemreghos.org.

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