Services en français est disponible sur demande.
French language service is available upon request.

<return to top of page>

The Auxiliary-operated Sunshine Gift Shop is located at the entrance to Tower B (Deacon Street entrance).

An assortment of gifts, fresh flowers, cards, clothing and snacks are available.

	Monday to Friday 10:00 a.m. to 4:00 p.m. & 7:00-8:30 p.m.
	Saturday 1:30-3:30 p.m. and 7:00-8:30 p.m.
	Sunday 1:30-3:30 p.m.

<return to top of page>

Please make arrangements with your hairdresser or barber to come to the hospital during visiting hours.

The Hospital recognizes that strong scents can cause breathing difficulties or other distress and therefore scented products used for perms and color treatment, and hairspray cannot be used.

<return to top of page>

Volunteer information desks are situated at the Ground Floor entrance to Tower B (beside the gift shop), and at the Ground Floor entrance to Tower C. Please feel free to ask the volunteers on duty for assistance.

<return to top of page>

A three-station Internet Café is available and accessible 24 hours a day, seven days a week to all patients and visitors.

Located at the back of the Cafeteria (The Lunch Box), the Internet Café offers full internet access to anyone wishing to use it to catch up on news, email friends and family or check in on popular social sites like Facebook.

<return to top of page>

Please check with your unit if you have left personal items behind. Every effort will be made to locate your lost property. Pembroke Regional Hospital is not responsible for items that go missing. We recommend that our patients not bring valuables such as jewelry, large sums of money or personal mementos to the Hospital.

<return to top of page>

The Auxiliary sells HELPP Lottery tickets, featuring instant cash prizes, on the Ground Floor of Tower B. As with all fundraising projects, proceeds are returned to the Hospital for the purchase of special equipment, or enhancement of services that are not funded by the Ministry of Health and Long-Term Care.

Hours of operation are Monday to Friday, 10:00 a.m. to 3:00 p.m.

<return to top of page>

Our volunteers deliver various magazines to waiting rooms throughout the hospital for your enjoyment.

<return to top of page>

Incoming mail is delivered to your Patient Room. Please inform friends and family to address your mail as follows:

Your Name (and room number) c/o Pembroke Regional Hospital Pembroke ON K8A 1G8

Outgoing mail may be deposited in the Canada Post mailbox located outside of the Emergency Department entrance. Canadian stamps are available for purchase from the Sunshine Gift Shop located at the entrance to Tower B.

<return to top of page>

1. Please make sure that our Public Affairs Department is made aware of any meetings you have scheduled with a reporter or photographer. All media who visit the Pembroke Regional Hospital must be accompanied by the Public Affairs and Communications Coordinator. This ensures a patient’s right to privacy is respected.

2. Consent is always required before a photo or an interview with a patient or visitor takes place.

To reach our Public Affairs and Communications Department, please contact:

Carolyn Levesque
Public Affairs and Communications Coordinator
(613) 732-3675, extension 6165 or carolyn.levesque@pemreghos.org

<return to top of page>

A spectacular and colourful rendition showing the Hospitals’ Buildings in Pembroke from 1902-Present is located on Tower B, Ground floor. As a friend of the Auxiliary you have an opportunity to sponsor a portion of the mural or purchase a limited edition print. Brochures are available at the Mural Café or Sunshine Gift Shop.

<return to top of page>

If you are interested in reading "Community Connection", Pembroke Regional Hospital’s community newsletter, please contact our Public Affairs and Communications Department at extension 6165 and a copy will be delivered to you. Copies are also available in waiting areas throughout the Hospital.

<return to top of page>

Every patient has the ability to call for assistance whenever necessary. Your nurse will explain how the nurse call system works when you are admitted to your room. Patients also have the ability to call for assistance from all washrooms located on patient care units. To activate the system, press the push button or pull the cord; this will transmit your call to the nursing station.

If you are having difficulty accessing the call bell, please inform the nursing staff so they can adapt the call bell for better accessibility.

<return to top of page>

Patient parking lots are located in front of the Emergency Department and the Lorrain Wing (Tower C). Visitor and overflow patient parking is available on Deacon Street.

There are designated parking spaces for patients and visitors with disabilities located in front of the entrances to Tower B and Tower C (off Deacon Street).

Paid parking is operated by Standard Parking of Canada Ltd. Pay & Display meters are located throughout the parking lots. The Pay & Display meters are user-friendly and the touch sensitive pad provides options for the time period best suited for individual needs.

Visitors who require more frequent daily visits have an option to purchase a weekly parking pass. This parking pass can be used for seven consecutive days and visitors can leave and return as often as necessary.

The Pay & Display meter accepts payment by cash, Mastercard, Visa and American Express. To pay for parking by cash, a visitor must use coins including toonies, loonies and quarters. Change machines are located on site.

Should a visitor encounter any difficulty using the Pay & Display meter, an office trailer for Standard Parking of Canada is located adjacent to the Tower B entrance. To contact Standard Parking by phone, please call (613) 635-7275.

For the safety of our staff, patients and visitors, we are committed to keeping all emergency services routes clear of parked vehicles.

<return to top of page>

<return to top of page>

<return to top of page>

An amplified phone and a hands-free phone are available for sign-out for patients with special needs. Contact your nurse or the Clinical Manager/ Director if you require one of these phones.

Pay phones are located at the entrances to Towers A, B and C.

Patients wanting to make external long distance calls should dial "333" to reach the Bell automated service. If you have difficulties, dial "0" to speak with our operator.

Outside calls can be directly dialed into patient rooms. Please give your family and friends the main hospital telephone number (613) 732-2811 and your extension number as shown on the telephone handset.

Before you are discharged, please let your relatives and friends know when you are leaving so the next patient does not receive your calls.

If you have any questions or concerns about your telephone, please dial "0" and a switchboard operator will assist you.

<return to top of page>

Television rentals are provided by the Hospital. To order your personal television, complete a TV request (available on each nursing unit). Payment is required at the time of rental. Televisions are not available in the ICU.

Outstanding bills can be paid by cheque and deposited in the payment box on day of discharge. Orders are picked up daily.

<return to top of page>

<return to top of page>