Patients & Visitors
Your Health & Safety
PRH Speakers Bureau
Freedom of Information(FIPPA)
Programs & Services
Programs & Services
Tech & Innovation
to Know Us Better
Board of Directors
Strategic Plan 2013-2016
Leading, Learning, Caring for You!
An automated bank machine (ATM) is located on the Ground Floor, Tower B, adjacent to the elevators and can be accessed with any Interac bank card.
Thom Transit Ltd. has a bus stop at the front entrance to Tower C (off Deacon Street). The bus pick up is at 36 minutes past the hour and schedules are available from the bus driver.
The chapel is located on the 3rd Floor, Tower A. It is always open to patients, their families, physicians, staff and friends for meditation and prayer. A Catholic Mass is held Wednesdays at 10 a.m. The Sunshine Gift Shop (Ground Floor, Tower B) carries some religious articles such as rosaries.
Public elevators to be used by patients and visitors are located in the Hospital’s three towers (A,B, and C). Tower A and C each have one public elevator, while Tower B has two. Use of the service elevator in Tower A is restricted to staff transporting soiled and contaminated items.
Please advise your nurse if you have brought any electrical appliances with you to the hospital (such as hair dryer, electric razor, etc.) to determine if the appliance can be safely used in your unit.
|Environmental and Linen Services|
Your room and bathroom will be cleaned routinely by a housekeeper from the Environmental Services Department. Your bedding will be changed regularly.
If you receive flowers, they will be delivered to your room. Some patients and staff have sensitivities to heavily scented flowers. Please choose varieties that have less scent.
The Mural Café
The Mural Café is open Monday to Friday 6:30 a.m. to 4:00 p.m.
Meals are served during the following time periods:
Breakfast 7:30 a.m. to 9:00 a.m.
Lunch 11:30 a.m. to 1:00 p.m.
Dinner 4:20 p.m. to 6:00 p.m.
For the convenience of our visitors, microwave ovens and a toaster are also located in the Hospital’s cafeteria.
|French Language Service|
Services en français est disponible sur demande.
French language service is available upon request.
Pembroke Regional Hospital gift cards can be purchased in the Hospital’s Finance office (5th Floor, Tower A, The Lunch Box (2nd Floor, Tower A), the Sunshine Gift Shop or the Mural Café (both located on the Ground Floor of Tower B). Gift cards are redeemable in The Lunch Box, The Sunshine Gift Shop or The Mural Café and can be loaded with any dollar amount the purchaser chooses.
The Auxiliary-operated Sunshine Gift Shop is located at the entrance to Tower B (Deacon Street entrance).
An assortment of gifts, fresh flowers, cards, clothing and snacks are available.
Monday to Friday 10:00 a.m. to 4:00 p.m. & 7:00-8:30 p.m.
Saturday 1:30-3:30 p.m. and 7:00-8:30 p.m.
Sunday 1:30-3:30 p.m.
Please make arrangements with your hairdresser/barberor foot care professional to come to the hospital during visiting hours.
The Hospital recognizes that strong scents can cause breathing difficulties or other distress and therefore scented products used for perms andcolour treatment, and hairspray cannot be used.
Volunteer information desks are situated at the Ground Floor entrance to Tower B (beside the gift shop), and at the Ground Floor entrance to Tower C. Please feel free to ask the volunteers on duty for assistance.
A three-station Internet Café is available and
accessible 24 hours a day, seven days a week to all patients and visitors.
Located at the back of the Cafeteria (The Lunch Box), the Internet Café offers full internet access to anyone wishing to use it.
|Lost and Found|
Please check with your unit if you have left personal items behind. Every effort will be made to locate your lost property. Pembroke Regional Hospital is not responsible for items that gomissing including dentures, glasses, jewellery, large sums of money or personal mementos.
|Lottery Tickets (HELPP)|
The Auxiliary sells HELPP Lottery tickets, featuring instant cash prizes, on the Ground Floor of Tower B. As with all fundraising projects, proceeds are returned to the Hospital for the purchase of special equipment, or enhancement of services that are not funded by the Ministry of Health and Long-Term Care.
Hours of operation are Monday to Friday, 10:00 a.m. to 3:00 p.m.
Our volunteers deliver various magazines to waiting rooms throughout the hospital for your enjoyment.
Incoming mail is delivered to your Patient Room. Please inform friends and family to address your mail as follows:
Your Name (and room number)
c/o Pembroke Regional Hospital Pembroke
ON K8A 1G8
Outgoing mail may be deposited in the Canada Post mailboxlocated outside of the Lorrain Clinic (Tower C). Canadian stamps are available for purchase from the Sunshine Gift Shop located at the entrance to Tower B.
For Patients and Families
To reach our Public Affairs and Communications Department, please contact:
Public Affairs and Communications Coordinator
(613) 732-3675, extension 6165 or
Newspapers can be purchased from the boxes located at the front of the Tower B (Deacon Street) entrance. Daily copies of the Ottawa Sun are provided free of charge and delivered by volunteers to units as part of a corporate donation program to healthcare facilities. Free copies of the Eganville Leader are also made available each week in the waiting area on the Ground Floor of Tower B.
If you are interested in reading "Community Connection", Pembroke Regional Hospital’s community newsletter, please contact our Public Affairs and Communications Department at extension 6165 and a copy will be delivered to you. Copies are also available in waiting areas throughout the Hospital.
|Nurse Call System|
Every patient has the ability to call for assistance whenever necessary. Your nurse will explain how the nurse call system works when you are admitted to your room. Patients also have the ability to call for assistance from all washrooms located on patient care units. To activate the system, press the push button or pull the cord; this will transmit your call to the nursing station.
If you are having difficulty accessing the call bell, please inform the nursing staff so they can adapt the call bell for better accessibility.
A one-way, drop-off lane for patients is available on the north side of Deacon Street.
All parking on the north side of Deacon Street is designated accessible parking only.
Public parking for all other patients and visitors is located on the south side of Deacon Street in gated parking lots.
Paid parking is operated by Standard Parking of Canada Ltd. An automated pay station is located at the Hospital’s main entrance (Tower B).
Visitors who require more frequent daily visits may purchase a frequent user pass at the Standard Parking office located at 192 Deacon Street between 8 a.m. and 4 p.m.
For any parking related concerns or questions, please contact Standard Parking by phone, (613) 635-7275 or ask one of the parking attendants on duty.
|Patient Room Numbers & Telephone Extensions|
A visitor phone for the purpose of accessing patient room numbers, telephone extensions and directions to patient rooms is located in between the double set of doors in the Ground Floor, Tower B entrance (off Deacon Street).
Should you need a taxi, please call Switchboard by dialing "0" or ask a member of the healthcare team.
At Pembroke Regional Hospital, telephones are located in most of the patient rooms.
An amplified phone and a hands-free phone are available for sign-out for patients with special needs. Contact your nurse or the Clinical Manager/ Director if you require one of these phones.
Pay phones are located at the entrances to Towers A, B and C.
Patients wanting to make external long distance calls should dial "333" to reach the Bell automated service. If you have difficulties, dial "0" to speak with our operator.
Outside calls can be directlydialled into patient rooms. Please give your family and friends the main hospital telephone number (613) 732-2811 and your extension number as shown on the telephone handset.
Before you are discharged, please let your relatives and friends know when you are leaving so the next patient does not receive your calls.
If you have any questions or concerns about your telephone, please dial "0" and a switchboard operator will assist you.
Patients and visitors may use cell phones or other wireless technology in any area of the hospital where direct patient care is not being provided such as lobbies, cafeteria and closed private offices. In areas where patient care is being provided, cell phones must be turned off at all times. This is important because radio-frequency devices have been shown to interfere with the proper operation of certain medical devices at close range. Signs indicating where cell phones and other wireless technology can and cannot be used are posted throughout our facility.
Anyone using a cell phone is asked to please be considerate of others when using such a device.
Television rentals are provided by the Hospital. To order your personal television, complete a TV request (available on each nursing unit). Payment is required at the time of rental. Televisions are not available in the ICU.
Outstanding bills can be paid by cheque and deposited in the payment box on day of discharge. Orders are picked up daily.
The Pembroke Regional Hospital is a public building. Although we work hard to maintain a secure environment, Pembroke Regional Hospital is not responsible for lost, stolen or damaged property. If you do bring valuables, they may be temporarily secured in the Hospital safe until you can take them home.
If you are interested in obtaining additional information about Pembroke Regional Hospital, or would like to join our team, we invite you to visit our Hospital website at www.pemreghos.org.