Visitor Information 

The Pembroke Regional Hospital is located at 705 Mackay Street, Pembroke, Ontario.

To access the Hospital from Highway 17, exit at the lighted intersection of Paul Martin Drive and Highway 41. Take Paul Martin Drive to Town Line. Turn right on Town Line. Turn left on Mackay Street and the Hospital can be found three blocks away.

In the City of Pembroke, follow the Hospital signs or take Pembroke Street to Mackay Street.

As part of our patient-centred care model, Pembroke Regional Hospital recognizes that family play a vital role in patient care.
Visiting policies are reviewed at times of increased risk and degrees of visitation altered based on risk and patient needs.

The following guidelines are intended to respect our commitment to patient- centred care while balancing the need to protect patients, physicians, staff and volunteers from the spread of infection.
 

	Public Visiting Hours Public visitors are welcome from 11:30 a.m. to 8:30 p.m. daily Visitors are restricted to two (2) per patient. Visitors may be requested to leave the room to facilitate your care. Children under 12 must be accompanied by an adult (over age 18).
	Outpatient Areas (Emergency, Ambulatory Clinics, Surgical Daycare) Patients receiving treatment in outpatient areas are requested to have a maximum of one (1) person accompanying them during their visit.
	For Families Family includes parents, grandparents, spouse or significant other, child, brother, sister or the people that the patient designates as most significant to their care.

Your family members are welcome at anytime to participate in your care or to provide you with reassurance and support.

We would ask that a maximum of two (2) family members visit at any one time. Hours for family visiting are decided upon between you and your nurse. We will respect and enforce your requests for restricted visitors.

Parents are advised that young children can be exposed to unusual risks and are to assure supervision.

Self-screening Please encourage your family and friends to visit you only when they are feeling well. When you are in the hospital and not well yourself you will be at greater risk if germs are brought in and spread throughout the hospital. If family and friends have a fever, cough, runny nose, sore throat, diarrhea, new rash or are otherwise ill, please ask them to not visit you until they are well.

Hand Hygiene Washing your hands with soap and water for 15 seconds or using the hand gel sanitizers found throughout the hospital is the best way of limiting the spread of germs, even if you are feeling well.

Family and visitors are requested to please wash their hands when entering the hospital and when having direct contact with you. After any care that they may assist you with is also a moment of hand hygiene. When leaving the building it is important to clean hands before heading home to their own environment to avoid carrying germs with them.

Washing your hands and asking your healthcare providers and visitors to wash theirs and observing them doing so is the best way to prevent the spread of germs.

Support for Nursing Mothers In keeping with our patient and family-centred care focus, we welcome and support mothers who want to breastfeed in any public area on our premises. Mothers who would like to breastfeed more privately may use the Mackay Street foyer area (1st Floor Tower A).