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Leading, Learning, Caring for You! |
Our Commitment
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Our Commitment to Privacy |
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Our Commitment to Patient Safety |
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Our Commitment to Mutual Respect and Tolerance |
Collection of
Personal Health Information
We collect personal health information about you directly
from you or from the person acting on your behalf. The personal health
information that we collect may include, for example, your name, date of birth,
address, health history, records of your visits to Pembroke Regional Hospital
and the care that you received during those visits. Occasionally, we collect
personal health information about you from other sources if we have obtained
your consent to do so or if the law permits.
Uses and Disclosures of Personal Health
Information
We use and disclose your personal health information to:
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Treat and care for you |
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Inform your family physician |
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Get payment for your treatment and care (from OHIP, WSIB, your private insurer or others) |
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Plan, administer and manage our internal operations |
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Conduct risk management activities |
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Conduct quality improvement activities (such as sending patients satisfaction surveys) |
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Teach |
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Conduct research |
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Compile statistics |
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Fundraise to improve our healthcare services and programs |
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Comply with legal and regulatory requirements |
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Fulfill other purposes permitted or required by law |
Your Choices
You may access and correct your personal health records, or withdraw your
consent for some of the above uses and disclosures, (subject to legal
exceptions), by contacting us.
Important Information
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We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal. |
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We conduct audits and complete investigations to monitor and manage our privacy compliance. |
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We take steps to ensure that everyone who performs services for us protect your privacy and only use your personal health information for the purposes you have consented to. |
To contact us and for more information about our
protection practices, or to raise a concern with our practices,
please reach our privacy contact person at:
Address:
705 Mackay Street
Pembroke, Ontario K8A 1G8
Tel:
613-732-3675 extension 6167
Fax:
613-732-6343
E-mail:
privacy@pemreghos.org <mailto:privacy@pemreghos.org>
You have the right to complain to the Information and Privacy
Commissioner/Ontario if you think we have violated your rights. The
Commissioner can be reached at:
Address:
2 Bloor Street East
Suite 1400
Toronto, Ontario M4W 1A8
Phone:
416-326-3333 /
1-800-387-0073
Fax:
416-325-9195
Website:
www.ipc.on.ca
<http://www.ipc.on.ca/>;
In order to protect your confidentiality, information about your health will
not be released to anyone unless specifically requested by you. Patient
information will not be given out over the telephone to anyone, at any time.
As required by the Public Hospitals Act and the
Personal Health Information Protection Act, the Health Records Department protects the privacy and confidentiality
of your record and keeps your record for 10 years. After discharge, all
requests for health information should be directed to the Medical Records
Department at extension 6143.
Our Commitment to Patient Safety
Patient safety is a priority at Pembroke Regional Hospital. Our goals are to
ensure that everyone who receives care or service from us is kept safe and
that we continue to work to prevent unnecessary harm or injury to all
patients. To make sure we provide the safest environment possible during
your hospital stay, we need your active involvement.
During your hospital stay:
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Speak up - Ask questions about your care |
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Tell us about your health history |
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Know your medications and allergies |
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Wash your hands and remind others |
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Ask for help with activities |
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Ensure we check your identification bracelet |
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Understand your medications and treatments |
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Ensure you know what to do after discharge |
What does your involvement mean?
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We need you to provide detailed information about your condition |
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That you should clearly understand your diagnosis and treatment plan and know what to expect |
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Keeping us informed of any changes in your condition, good or bad (Such as an allergic reaction to a drug) |
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Speak up when you have a question about any part of your care |
Our Commitment to
Mutual Respect and Tolerance
Pembroke Regional Hospital recognizes its responsibility to ensure the
well-being, safety and dignity of its patients/clients, their families, its
employees and affiliates, physicians, volunteers and students. Pembroke
Regional Hospital is committed to promoting an environment of mutual respect
and tolerance.
Pembroke Regional Hospital further believes that all patients and staff,
volunteers and students deserve a place free of harassment and violence. The
hospital expects patients, family members, visitors, physicians,
staff, volunteers, and students to behave in a manner that demonstrates
mutual respect and tolerance at all times. There is no tolerance for abusive
behaviour of any kind (e.g. physical or verbal).
The hospital is a public building however any person may be asked to leave
the hospital if his or her behaviour is inconsistent with our expectation of
mutual respect. Any person who verbally or physically attacks another person
or destroys hospital property is liable and may be reported to the police.