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MHSRC Central Referral and Info Line

Experiencing a mental health crisis? Call Crisis Line: 1-866-996-0991


Who We Help

Anyone seeking information and/or access to mental health and addiction services, or wanting to make a referral to our services.

Who Can Request Our Services

Renfrew County residents aged 16 and older experiencing mental illness, can self refer or be referred by family or health professionals with client consent.


To ask for help, call Mental Health Service Renfrew County (MHSRC) :
MHSRC Central Referral and Info Line

613-732-8770 extension 8006

1-800-991-7711 extension 8006

Monday to Friday: 8:30 am to 4:30 pm except holidays


To submit a referral, complete the External Referral Form and fax it to 613-735-4638, or mail to:


c/o Pembroke Regional Hospital

705 Mackay Street,

Pembroke, ON K8A 1G8


How We Can Help

Once the referral is reviewed and if the client meets the criteria for mental health services, a Choice Appointment is booked with a member of the mental health team.


Clients are encouraged to invite family and care team members to their Choice Appointment, when they will:

  • Discuss the mental health problem of concern
  • Receive information about resources and services available
  • Receive assistance to make an informed choice about what to do next

At this appointment the client will decide on the the issues they need to address and how best to proceed. This could include group or individual treatment, or a referral to one one of the MHSRC core or specialized services


Afterwards, the client will receive a letter reviewing what was discussed and outlining their choices. If this includes services with MHSRC, then a Partnership Appointment will be booked to continue treatment. Information regarding other community-based services will also be included.


When treatment goals are met, the client will be discharged.


The CAPA system is designed to provide increased access to services for new and repeat clients. Should a discharged client need additional care, they can be referred for another Choice Appointment.


MHSRC Referral Team



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