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General Information for Patients

Health Card | Hospital Charges | Admitting & Registration | Medications | Discharge Planning

 

Health Card

If you do not have your valid Health Card or have lost it, please contact Service Ontario at 1-888-376-5197 and call the Hospital at (613) 732-3675, extension 6534 with your Health Card number as soon as you receive it.

 

Hospital Charges

You should also bring appropriate documentation from your Insurance Company to Admitting Department at the time of admission, or within 24 hours.

 

Physicians bill separately for their services and may request payment at the time of your visit. If this is the case, you will be given a receipt by the physician and may use it to receive reimbursement from the provincial Health Insurance Program.

 

What are uninsured services and items?

There are certain services and items that require payment upon completion of the procedure or receipt of the items. Prior to receiving uninsured services or items, your service provider will advise you.

 

Payment of any additional charges can be made at the Finance Office on the 5th floor, Tower A from 8 a.m. to 4 p.m. Monday to Friday, except on Statutory holidays.

 

Access to quality care will remain equal for all of our patients and will at no time be compromised for those who are unable to provide credit card information. Payment however is required when invoiced.

 

Admitting and Registration

When you arrive at the hospital, please proceed directly to Admitting, located on the Ground Floor, Tower B beside the Emergency Department. This area of the hospital is open 24 hours a day, seven days a week. The Admitting Clerk will record information such as your name, address, and name of your family doctor and direct you to the nursing unit. Please present your valid Ontario Health Card, blue hospital card (if you have one) and additional insurance coverage information if applicable upon arrival.

 

You may be admitted directly from the Emergency Department.

 

Please bring:

  • Your health, hospital and insurance cards
  • Comfortable clothing and non-slip footwear (essential to prevent falls). The hospital provides hospital gowns, basic hygiene supplies and equipment for patients.
  • Custom designed aids such as walkers and wheelchairs
  • Toothbrush/toothpaste/shampoo/body lotion/shaving supplies etc.
  • Comb and brush
  • Facial tissues, sanitary items
  • All your current medications and a medication history including drug allergies and sensitivities.

In addition, you may want to bring:

  • Pen or pencil
  • Small amount of money (for TV service or other amenities)

Maternal Child Care Program patients should bring:

  • Newborn appropriate clothing for discharge, including diapers, sleepers and safety-approved car seat

Do not bring:

  • Valuables such as jewellery, large sums of money or credit cards. Leave these at home, or with a family member or friend.
  • Cell phones
  • Alcohol
  • Electrical devices / appliances

The Pembroke Regional Hospital is a public building. Although we work hard to maintain a secure environment, Pembroke Regional Hospital is not responsible for lost, stolen or damaged property. If you do bring valuables, they may be temporarily secured in the Hospital safe until you can take them home.

 

Medications

Patient safety is a priority for our hospital.

 

When you come to the hospital please bring all your medications in their original containers or a current list including drug allergies and sensitivities. Be sure to include medications you buy without a prescription, all herbal medicines, and health food supplements. If you have had a Meds Check completed at a local pharmacy, be sure to bring a copy with you.

 

When you are admitted to the hospital, a Hospital Pharmacy Technician will interview you to obtain a Best Possible Medication History. This information is used by your physician and healthcare team to ensure safe and effective treatment.

 

The Pharmacy Department at the hospital stocks medications based on an approved list of drugs.

 

Certain medications may not be readily available and we may ask you to use your own supply while in hospital.

 

Your medications may change while you are in the hospital. If there have been changes, ask for an updated list of the medications you are to take at home and be sure to bring this to your community pharmacist and family physician so they can update your file.

 

If you have any questions about your medications, you can request a consultation with the Hospital Pharmacist.

 

Discharge Planning

Planning for discharge will begin at the time of your admission.

 

Your healthcare team, in collaboration with you and your family, will determine when you are ready to go home. You will be given specific instructions to follow once you leave the hospital. You may also be given prescriptions for medication and a follow-up appointment time with your doctor and/or other healthcare professionals. If you brought medications to the hospital, please be sure they are returned to you.

 

If you are being discharged home, please make arrangements for a family member or friend to pick you up at the regular discharge time of 10:00 a.m. (unless otherwise scheduled) so that other patients requiring admission can be accommodated. If you cannot be picked up at that time, you may be asked to wait in a designated waiting area.

 

Responsibility of Patient and Family

In order for the discharge process to proceed as smoothly as possible, Pembroke Regional Hospital would appreciate if you and/or your family would:

  • Provide necessary clothing to be worn at time of discharge.
  • Pack, remove and transport all personal belongings.
  • Fill prescriptions for medications prior to, or immediately following discharge. For your convenience, Mulvihill Drug Mart is located in Tower C, the Lorrain Wing. For hours of operation, please call (613) 735-0161, or visit your community pharmacy.
  • Be available at the specified discharge time of 10:00 a.m. (unless otherwise scheduled) to take you home.
  • Make arrangements for the necessary equipment or home modifications as instructed by the healthcare team.
  • Be available to receive necessary instruction for you or your family member’s care prior to discharge.
  • Inform the patient care unit of any unforeseen circumstances which may delay discharge.
  • In the case of an infant, or small child, have a certified car seat available at time of discharge.

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