Banking Machine | Cell Phones | Chapel | Electrical Equipment | Elevators | Environmental and Linen Services | Flowers | Food | French Language Service | Gift Cards | Gift Shop | Hairdresser/barber | Internet Café | Lost and Found | Lottery Tickets (HELPP) | Magazine Cart | Mail | Media Relations | Nurse Call System | Parking | Patient Room Numbers & Telephone Extensions | Support for Nursing Mothers | Taxi | Telephones | Televisions | Valuables | Visitor/Patient Information | WiFi
An automated bank machine (ATM) is located on the Ground Floor, Tower B, adjacent to the elevators and can be accessed with any Interac bank card.
Patients and visitors may use cell phones or other wireless technology in any area of the hospital where direct patient care is not being provided such as lobbies, cafeteria and closed private offices. In areas where patient care is being provided, cell phones must be turned off at all times. This is important because radio-frequency devices have been shown to interfere with the proper operation of certain medical devices at close range. Signs indicating where cell phones and other wireless technology can and cannot be used are posted throughout our facility.
Anyone using a cell phone is asked to please be considerate of others when using such a device.
Due to measures designed to safeguard against COVID-19, weekly Mass has been cancelled until further notice.
The Chapel has been relocated to the 1st Floor of Tower A. It will be open to patients, their families, physicians, staff and friends for meditation and prayer in early November, 2022.
Please advise your nurse if you have brought any electrical appliances with you to the hospital (such as hair dryer, electric razor, etc.) to determine if the appliance can be safely used in your unit.
Public elevators to be used by patients and visitors are located in the Hospital’s four towers (A, B, C and D). Towers A, C and D each have one public elevator, while Tower B has two. Use of the service elevator in Tower A is restricted to staff transporting soiled and contaminated items.
Your room and bathroom will be cleaned routinely by a housekeeper from the Environmental Services Department. Your bedding will be changed regularly.
Due to measures designed to safeguard against COVID-19, flower delivery has been cancelled until further notice.
If you receive flowers, they will be delivered to your room. Some patients and staff have sensitivities to heavily scented flowers. Please choose varieties that are low scent.
The Mural Café is located on the ground floor of Tower B, across from the Diagnostic Imaging Department. Operated by the Pembroke Regional Hospital Auxiliary, it offers a variety of coffees, fresh baked cookies, muffins, bagels, soup and sandwiches. A selection of juices, soft drinks, fruit and yogurt are also available.
The Mural Café is open Monday to Friday 9 a.m. to 4:00 p.m. and 11 a.m. to 3 p.m. on weekends. Closed on holidays.
Nutrition is an important part of your recovery. The goal of the Food Services Department is to deliver prompt and friendly service and provide meals that meet your nutritional needs.
Meals are served during the following time periods:
Located on the second floor of Tower A,The Lunch Box which serves visitors and staff is open Monday to Friday for breakfast and lunch from 8:30 a.m. to 1:30 p.m.
Vending machines are accessible 24 hours per day. A cold beverage vending machine is located at the Tower B, Ground Floor entrance next to the Sunshine Gift Shop. A refrigerated vending machine with food items is also available in our Emergency Department waiting area. Additional cold beverage vending machines are available in our cafeteria located on the 2nd floor of Tower A.
For the convenience of our visitors, microwave ovens and a toaster are also located in the Hospital’s cafeteria.
Services en français est disponible sur demande.
French language service is available upon request.
Pembroke Regional Hospital gift cards can be purchased in the Hospital’s Finance office (5th Floor, Tower A), The Lunch Box (2nd Floor, Tower A), the Sunshine Gift Shop or the Mural Café (both located on the Ground Floor of Tower B). Gift cards are redeemable in The Lunch Box, The Sunshine Gift Shop or The Mural Café and can be loaded with any dollar amount the purchaser chooses.
10 a.m. to 4 p.m. Monday to Friday 1:30-3:30 p.m. Saturday and Sunday
Weekend hours over the summer are subject to change.
The gift shop is closed on holidays.
The PRH Auxiliary sells TV vouchers in the Sunshine Gift Shop at a cost of $10 per day including tax. A weekly rate of $60 for seven days is also available as well as a monthly rate of $150. Payment can be made by cash, debit, credit card or PRH gift card.
No refunds are available unless approved by the Gift Shop manager.
Family members can also purchase the service for loved ones by telephone using a credit card.
The Auxiliary-operated Sunshine Gift Shop is located at the entrance to Tower B (Deacon Street entrance).
Due to measures designed to safeguard against COVID-19, visits by hairdressing, barbering or footcare professionals have been cancelled until further notice.
Please make arrangements with your hairdresser/barber or foot care professional to come to the hospital during visiting hours.
The Hospital recognizes that strong scents can cause breathing difficulties or other distress and therefore scented products used for perms and colour treatment, and hairspray cannot be used.
A three-station Internet Café is available and accessible 24 hours a day, seven days a week to all patients and visitors.
Located at the back of the Cafeteria (The Lunch Box), the Internet Café offers full internet access to anyone wishing to use it.
Please check with your unit if you have left personal items behind. Every effort will be made to locate your lost property. Pembroke Regional Hospital is not responsible for items that go missing including dentures, glasses, jewellery, large sums of money or personal mementos.
Due to measures to prevent the spread of COVID-19 HELPP tickets are currently unavailable.
The Auxiliary sells HELPP Lottery tickets, featuring instant cash prizes, on the Ground Floor of Tower B. As with all fundraising projects, proceeds are returned to the Hospital for the purchase of special equipment, or enhancement of services that are not funded by the Ministry of Health and Long-Term Care.
Hours of operation are Monday to Friday, 10:00 a.m. to 3:00 p.m.
Due to measures to prevent the spread of COVID-19, the magazine cart has been suspended until further notice.
Our volunteers deliver various magazines to waiting rooms throughout the hospital for your enjoyment.
Incoming mail is delivered to your Patient Room. Please inform friends and family to address your mail as follows:
Your Name (and room number)
c/o Pembroke Regional Hospital
Pembroke ON K8A 1G8
Outgoing mail may be deposited in the Canada Post mailbox located outside Tower C.
Canadian stamps are available for purchase from the Sunshine Gift Shop located at the entrance to Tower B.
For Patients and Families
To reach our Public Affairs and Communications Department, please contact:
Public Affairs and Communications Coordinator
(613) 732-3675, extension 6165 or firstname.lastname@example.org
Every patient has the ability to call for assistance whenever necessary. Your nurse will explain how the nurse call system works when you are admitted to your room. Patients also have the ability to call for assistance from all washrooms located on patient care units. To activate the system, press the push button or pull the cord; this will transmit your call to the nursing station.
If you are having difficulty accessing the call bell, please inform the nursing staff so they can adapt the call bell for better accessibility.
A one-way, drop-off lane for patients is available on the north side of Deacon Street.
All parking on the north side of Deacon Street is designated accessible parking only.
Public parking for all other patients and visitors is located on the south side of Deacon Street in gated parking lots.
Paid parking is operated by SP+. An automated pay station is located at the Hospital’s main entrance (Tower B).
Visitors who require more frequent daily visits may purchase a frequent user pass at the SP+ office located at C004 (beside Mulvihill Drug Mart) between 8 a.m. and 4 p.m.
For any parking related concerns or questions, please contact SP+ by phone, (613) 635-7275 or ask one of the parking attendants on duty.
A visitor phone for the purpose of accessing patient room numbers, telephone extensions and directions to patient rooms is located in between the double set of doors in the Ground Floor, Tower B entrance (off Deacon Street).
In keeping with our patient and family-centred care focus, we welcome and support mothers who want to breastfeed in any public area on our premises. Mothers who would like to breastfeed more privately may use the Mackay Street foyer area (1st Floor, Tower A).
Should you need a taxi, please call Switchboard by dialing “0” or ask a member of the healthcare team.
At Pembroke Regional Hospital, telephones are located in most of the patient rooms.
An amplified phone and a hands-free phone are available for sign-out for patients with special needs. Contact your nurse or the Clinical Manager/Director if you require one of these phones.
Patients wanting to make external local calls should dial “36” to get an outside line. Patients wishing to make an external long distance call should dial “333” to reach the Bell automated service. If you have difficulties, dial “0” to speak with our operator.
Outside calls can be directly dialed into patient rooms. Please give your family and friends the main hospital telephone number (613) 732-2811 and your extension number as shown on the telephone handset.
Before you are discharged, please let your relatives and friends know when you are leaving so the next patient does not receive your calls.
If you have any questions or concerns about your telephone, please dial “0” and a switchboard operator will assist you.
The PRH Auxiliary sells TV vouchers in the Sunshine Gift Shop at a cost of $10 per day including tax. Weekly rates of $60 for seven days or $150 per month are also available. Vouchers can be paid for by cash, debit, credit card or PRH gift card. No refunds are available unless approved by the Gift Shop manager.
Family members can also purchase the service for loved ones by telephone using a credit card.
These vouchers are taken to the nursing station on the patient’s unit where they are collected by housekeeping staff who activate and deactivate the TV services. In terms of timing for activation, any voucher turned in before 3 p.m. each day will be activated the same day, while those submitted after 3 p.m. will be activated at 7 a.m. the next morning.
Patients are also provided with a TV guide and headphones at the time of purchase.
The Sunshine Gift Shop is open weekdays from 10 a.m. to 4 p.m., and weekends from 1:00 p.m. to 4:00 p.m.
The Pembroke Regional Hospital is a public building. Although we work hard to maintain a secure environment, Pembroke Regional Hospital is not responsible for lost, stolen or damaged property. If you do bring valuables, they may be temporarily secured in the Hospital safe until you can take them home.
Please note that our hospital has now transitioned from active to passive screening at all entrances.
- All patients and visitors entering the hospital will be directed by signage to sanitize their hands and take a new mask from a dispenser to wear for the whole time they are in our facility.
- Visitors are no longer required to show proof of vaccination upon entry.
- Patients who feel unwell are asked to ensure that the health care provider at their appointment is aware of their symptoms.
- Visitors are directed to return home if they feel unwell or have symptoms of any illness that may be contagious.
The Visitor Policy linked below is now in effect.
Our Visitor Policy (Visiting Hours, Visitation For Family and Public)
Please encourage your family and friends to visit you only when they are feeling well. When you are in the hospital and not well yourself you will be at greater risk if germs are brought in and spread throughout the hospital. If family and friends have a fever, cough, runny nose, sore throat, diarrhoea, new rash or are otherwise ill, please ask them to not visit you until they are well.
Please use the Alcohol Based Hand Rub (ABHR) dispensers found throughout the hospital, specifically located at all entry/exit points, elevators and patient rooms. Hand hygiene by all staff, patients and visitors is the best way of limiting the spread of germs, even if you are feeling well.
Family and visitors are requested to please perform hand hygiene when entering the hospital and when having direct contact with you such as in assisting with your care. When leaving the building it is important to clean hands before heading home to their own environment to avoid carrying germs with them.
Washing your hands and asking your healthcare providers and visitors to wash theirs and observing them do so is the best way to prevent the spread of germs.
Pembroke Regional Hospital offers free Wi-Fi, making it easier for our patients and visitors to stay connected with family and friends.
How to access free wireless internet:
Phone: (613) 732-8770
Toll Free: 1-800-991-7711
Fax: (613) 735-8238
If you or someone you know is experiencing a mental health crisis,
please call our 24/7 Mental Health Crisis Line 1-866-996-0991
705 Mackay Street
Phone: (613) 732-2811
Medical Records/Release of Information Fax:
Emergency Department Fax:
Fracture Clinic Fax:
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