Banking Machine | Cell Phones | Chapel | Electrical Equipment | Elevators | Environmental and Linen Services | Flowers | Food | French Language Service | Gift Cards | Gift Shop | Hairdresser/barber | Internet Café | Lost and Found | Mail | Media Relations | Nurse Call System | Parking | Patient Room Numbers & Telephone Extensions | Support for Nursing Mothers | Taxi | Telephones | Televisions | Valuables | Visitor/Patient Information | WiFi
An automated bank machine (ATM), operated by the PRH Auxiliary, is located on the Ground Floor, Tower B, adjacent to the elevators and can be accessed with any Interac bank card.
Patients and visitors may use cell phones or other wireless technology in any area of the hospital where direct patient care is not being provided such as lobbies, cafeteria and closed private offices. In areas where patient care is being provided, cell phones must be turned off at all times.
This is important because radio-frequency devices have been shown to interfere with the proper operation of certain medical devices at close range.Signs indicating where cell phones and other wireless technology can and cannot be used are posted throughout our facility.
Anyone using a cell phone is asked to please be considerate of others and to respect others’ privacy, safety and dignity.
Wireless communication devices are not to be used for the taking of pictures, recording or taking videos of patients, families or workplace parties.
Please note that the Chapel is now located on the 1st Floor of Tower A.
We are pleased to share that regular Mass will once again be held in our Chapel starting September 27th, 2023. Mass will be held the last Wednesday of each month at 10 a.m. All are welcome to attend.
Please advise your nurse if you have brought any electrical appliances with you to the hospital (such as hair dryer, electric razor, etc.) to determine if the appliance can be safely used in your unit.
Public elevators to be used by patients and visitors are located in the Hospital’s four towers (A, B, C and D). Towers A, C and D each have one public elevator, while Tower B has two. Use of the service elevator in Tower A is restricted to staff transporting soiled and contaminated items.
Your room and bathroom will be cleaned routinely by a housekeeper from the Environmental Services Department. Your bedding will be changed regularly.
If you receive flowers, they will be delivered to your room. Some patients and staff have sensitivities to heavily scented flowers. Please choose varieties that are low scent.
The Mural Café is located on the ground floor of Tower B, across from the Diagnostic Imaging Department. Operated by the Pembroke Regional Hospital Auxiliary, it offers a variety of coffees, fresh baked cookies, muffins, bagels, soup and sandwiches. A selection of juices, soft drinks, fruit and yogurt are also available.
The Mural Café is open Monday to Friday 9 a.m. to 4:00 p.m. and 11 a.m. to 3 p.m. on weekends. Closed on holidays.
Nutrition is an important part of your recovery. The goal of the Food Services Department is to deliver prompt and friendly service and provide meals that meet your nutritional needs.
Meals are served during the following time periods:
Located on the second floor of Tower A, The Lunch Box which serves visitors and staff is open Monday to Friday for breakfast and lunch from 8:15 a.m. to 1:30 p.m.
Vending machines are accessible 24 hours per day. A cold beverage vending machine is located at the Tower B, Ground Floor entrance next to the Sunshine Gift Shop. A refrigerated vending machine with food items is also available in our Emergency Department waiting area. Additional cold beverage vending machines are available in our cafeteria located on the 2nd floor of Tower A.
For the convenience of our visitors, microwave ovens and a toaster are also located in the Hospital’s cafeteria.
Services en français est disponible sur demande.
French language service is available upon request.
Pembroke Regional Hospital gift cards can be purchased in the Hospital’s Finance office (5th Floor, Tower A), The Lunch Box (2nd Floor, Tower A), the Sunshine Gift Shop or the Mural Café (both located on the Ground Floor of Tower B). Gift cards are redeemable in The Lunch Box, The Sunshine Gift Shop or The Mural Café and can be loaded with any dollar amount the purchaser chooses.
10 a.m. to 4 p.m. Monday to Friday
1-4 p.m. Saturday and Sunday
The gift shop is closed evenings and holidays.
The PRH Auxiliary sells TV vouchers in the Sunshine Gift Shop at a cost of $10 per day including tax. A weekly rate of $60 for seven days is also available as well as a monthly rate of $150. Payment can be made by cash, debit, credit card or PRH gift card.
No refunds are available unless approved by the Gift Shop manager.
Family members can also purchase the service for loved ones by telephone using a credit card.
The Auxiliary-operated Sunshine Gift Shop is located at the entrance to Tower B (Deacon Street entrance).
Please make arrangements with your hairdresser/barber or foot care professional to come to the hospital during visiting hours.
The Hospital recognizes that strong scents can cause breathing difficulties or other distress and therefore scented products used for perms and colour treatment, and hairspray cannot be used.
A three-station Internet Café is available and accessible 24 hours a day, seven days a week to all patients and visitors. Located at the back of the Cafeteria (The Lunch Box), the Internet Café offers full internet access to anyone wishing to use it.
Please check with your unit if you have left personal items behind. Every effort will be made to locate your lost property. Pembroke Regional Hospital is not responsible for items that go missing including dentures, glasses, jewellery, large sums of money or personal mementos.
Incoming mail is delivered to your Patient Room. Please inform friends and family to address your mail as follows:
Your Name (and room number)
c/o Pembroke Regional Hospital
Pembroke ON K8A 1G8
Outgoing mail may be deposited in the Canada Post mailbox located outside Tower C.
Canadian stamps are available for purchase from the Sunshine Gift Shop located at the entrance to Tower B.
For Patients and Families:
To reach our Public Affairs and Communications Department, please contact:
Public Affairs and Communications Coordinator
(613) 732-3675, extension 6165 or firstname.lastname@example.org
Every patient has the ability to call for assistance whenever necessary. Your nurse will explain how the nurse call system works when you are admitted to your room. Patients also have the ability to call for assistance from all washrooms located on patient care units. To activate the system, press the push button or pull the cord; this will transmit your call to the nursing station.
If you are having difficulty accessing the call bell, please inform the nursing staff so they can adapt the call bell for better accessibility.
A one-way, drop-off lane for patients is available on the north side of Deacon Street. All parking on the north side of Deacon Street is designated accessible parking only. Public parking for all other patients and visitors is located on the south side of Deacon Street in gated parking lots.
Paid parking is operated by SP+. Automated pay stations are located at the Hospital’s main entrance (Tower B) and at the entrance to Tower D and new machines at the gates installed in 2021 allow for contactless debit and credit card payment with tap and use WAVE technology for contactless ticket entry.
$1.75/20 minutes or any portion thereof, $7 maximum, no in/out privileges
$1.75/ 20 minutes or any portion thereof, $7 daily maximum, in/out privileges
All gated lots allow for a 10 minute complimentary parking period for this purpose. Simply take a ticket to enter the lot and drop off or pick up the patient. At the exit gate, insert or scan the ticket and as long as the departure time is within 10 minutes of arrival, the gate will open and you can exit without needing to pay.
Visitors who require more frequent daily visits may purchase a frequent user pass at the SP+ office located in room C004 (Tower C, next to Mulvihill Drug Mart) between 9:30 a.m. and 4:30 p.m. Monday to Friday (excluding holidays).
5 parks / $20, 10 parks / $30, 25 parks / $60• Cash, Debit or Credit• Non refundable• No expiry date• Transferable (can be shared and used for different cars)For any parking related concerns or questions, please contact SP+ by phone, (613) 635-7275 or ask one of the parking attendants on duty.
Where to Park When Picking up a Patient
When a patient has been discharged and is ready to go home, we ask that you please do the following when you are scheduled to pick up the patient:
All other patients
Revenues generated from the parking revenues are reinvested into our hospital to upgrade our hospital services and equipment to improve the care we provide to our patients.
A visitor phone for the purpose of accessing patient room numbers, telephone extensions and directions to patient rooms is located in between the double set of doors in the Ground Floor, Tower B entrance (off Deacon Street).
In keeping with our patient and family-centred care focus, we welcome and support mothers who want to breastfeed in any public area on our premises. Mothers who would like to breastfeed more privately may use the Mackay Street foyer area (1st Floor, Tower A).
Should you need a taxi, please call Switchboard by dialing “0” or ask a member of the healthcare team.
At PRH, telephones can be requested free of charge as required by patients or essential caregivers. An amplified phone and a hands-free phone are available for sign-out for patients with special needs. Speak with a member of your health care team if you require one of these phones.
Patients wanting to make external local calls should dial “36” to get an outside line. Patients wishing to make an external long distance callshould dial “333” to reach the Bell automated service. If you have difficulties, dial “0” to speak with our operator.
Outside calls can be received in patient rooms. Please give your family and friends the main hospital telephone number (613) 732-2811 and your extension number which should be posted near the phone. Before you are discharged, please let your relatives and friends know when you are leaving so the next patient does not receive your calls.
If you have any questions or concerns about your telephone, please dial “0” and our switchboard operator will assist you.
Television rental vouchers are only available at the gift shop. The cost of renting a television is $10 per day (including tax). You can also rent a television at a weekly rate of rate of $60 for seven days or a monthly rate of $150. There are no refunds on this service. Methods of payment accepted for television rentals are: cash, debit card, credit card or PRH gift cards.
This service can also be provided to a patient by calling the gift shop at (613) 732-2811, extension 6180. The only accepted method of payment for this service is by credit card. Patients will be provided with headphones and a TV guide.
Television slips are picked up at 1 p.m. daily. After 1 p.m., televisions will not be turned on until the following day.
The Sunshine Gift Shop is open weekdays from 10 a.m. to 4 p.m., and weekends from 1:00 p.m. to 4:00 p.m.
The Pembroke Regional Hospital is a public building. Although we work hard to maintain a secure environment, Pembroke Regional Hospital is not responsible for lost, stolen or damaged property. If you do bring valuables, they may be temporarily secured in the Hospital safe until you can take them home.
Family members are welcome at anytime (24/7) to participate in care or to offer reassurance and support. The appropriate number of family at any time for each patient can be determined in discussion with the care team. Patient’s requested visitor restrictions are always respected.
Public visitors are welcome between 11:30 a.m. to 8:30 p.m. daily. Children are welcome with adult supervision.
Please note that:
Effective May 23rd, 2023, masks are recommended but are no longer mandatory in non-clinical public such as hallways, elevators, stairwells, the cafeteria, the Sunshine Gift Shop and the Mural Café, as well as common areas that are located outdoors. This change applied to staff, physicians, patients and visitors.
While masking in these areas is no longer mandatory, masks will remain easily accessible for anyone who wishes to wear one.
Masking remains mandatory in all clinical areas and waiting areas / waiting rooms at PRH. This means that anyone entering these spaces must put on a medical grade mask at the point of entry, and wear it at all times while in those locations.
All patients who are able to do so, must wear a mask in waiting areas / waiting rooms, attending outpatient appointments and as indicated on the clinical units.
As a reminder, everyone is asked to stay home if they are experiencing symptoms of illness, unless they need to receive care.
Thank you for helping us keep everyone in the hospital safe!
Please encourage your family and friends to visit you only when they are feeling well. When you are in the hospital and not well yourself you will be at greater risk if germs are brought in and spread throughout the hospital. If family and friends have a fever, cough, runny nose, sore throat, diarrhea, new rash or are otherwise ill, please ask them to not visit you until they are well.
Please use the Alcohol Based Hand Rub (ABHR) dispensers found throughout the hospital, specifically located at all entry/exit points, elevators and patient rooms. Hand hygiene by all staff, patients and visitors is the best way of limiting the spread of germs, even if you are feeling well.
Family and visitors are requested to please perform hand hygiene when entering the hospital and when having direct contact with you such as in assisting with your care. When leaving the building it is important to clean hands before heading home to their own environment to avoid carrying germs with them.
Washing your hands and asking your healthcare providers and visitors to wash theirs and observing them do so is the best way to prevent the spread of germs.
Pembroke Regional Hospital offers free Wi-Fi, making it easier for our patients and visitors to stay connected with family and friends.
How to access free wireless internet:
Phone: (613) 732-8770
Toll Free: 1-800-991-7711
Fax: (613) 735-8238
If you or someone you know is experiencing a mental health crisis,
please call our 24/7 Mental Health Crisis Line 1-866-996-0991
705 Mackay Street
Phone: (613) 732-2811
Release of Information office:
Requesting Medical Chart/Information
(613) 732-2811, extension 6142
(613) 732-6343 Fax
Emergency Department Fax:
Fracture Clinic Fax:
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